1. please make sure you have wrote full name / complete address / correct post code and telephone no.
2. We can provide DHL, EMS, UPS, Hong Kong Post, Singapore Post, Swiss Post.
3. Usually we can ship the order in 3-7 working days after the payment was confirmed.
4. if you do not received parcels in normally time,pls contact us.
thanks for your kindly understanding and patience
1. We tested all the items before we send to you, but sometimes it maybe damaged on the way, so if the item you receive has any problem, hope you can contact us first.
2. You can contact us in 7 days after you receive the order if the item has any problems, we can accept the replacement or refund you.
3. Please confirm with us about the address before you send back to ensure the returning smoothly.
1. We want to make long business with the buyer, so we will strive to make the service perfect.
2. If you like the product bought from us, hope you can leave us a positive feedback, your encouragement will keep us moving forward and constantly improving our service.
3. If the product you received has any problem, hope you can contact us before you leave us the negative or open the dispute, we will try to solve your problem.
1. Please contact me from Aliexpress message or order message
2. All products support wholesale, you can contact me through trademanager
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
We ship using International Registered mail.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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